Wednesday, November 28, 2012

My Faith Has Been Restored ...

... in the US Postal Service. You better sit down to read this story. You may not believe it. Here goes ...

A lovely customer in Hamlin, Texas purchased these earrings on November 23:


I printed the shipping label using Click-N-Ship as usual and dropped it at my local PO on November 24. On Monday, November 26, I got a phone call from a postal employee in Lubbock, Texas. Apparently, the label had come off of the Small Flat Rate Priority box I used to ship the earrings. This amazing man found the label, googled my name and got my phone number. He said he would be on the lookout for the box and its contents.

(Someone had shipped some whiskey, which broke and it got a lot of packages very wet, causing labels to come off.)

I alerted my customer via Etsy convo, assuring her that I would make her another pair if the original ones did not show up. On November 27, the very next day, the same man from the Lubbock PO called again to tell me he found a box and could I describe my packaging to him. After I did so, he said it was indeed the one he found and he would repackage it (it was all wet on the outside) and send it on its way.

Later that same day (unbelievable, right?), my customer let me know that the package had arrived, albeit it a bit messy. We were both quite relieved.

Thus, my faith in the postal service and worker dedication has been restored!

10 comments:

Patty Woodland said...

Wow! That is impressive.
Drunken earrings....
Quality service.

Although someone did not get their whiskey..

La Alicia said...

I'm so glad that there are still people willing to do a quality job! ;)

Libellula Jewelry said...

That's wonderful. I wish that employees like that could run the USPS!

I've got a little situation right now where my package has been circling through my city and on to another processing center in my state. Rather than figuring out that it needs to come back here for delivery, it is then sent to yet another processing center in the adjacent state. I wonder how many times it's going to circle through...

Diane said...

I love these & the colors are wonderful too!

Jane Skoch said...

It's great to hear about wonderful service! I have had very good luck with the USPS!

ElisabethSpace said...

Such a great story! The speed with with your TX customer received their package is impressive enough, but the thoughtful, extra-mile USPS employee help makes this incredible.

Oh, how I wish these earrings had been made with whiskey quartz. ;)

Brandi Hussey said...

WOW! My faith has been restored, too!!

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Regina said...

In all the 8 years I have been using the USPS for mailing my jewelry, I have yet to loose a package, now I know why. Thanks for sharing your salute to the dedicated postal worker.

made said...

Lovely earrings and great story. Visited your store at Etsy and all your stuff is great!!!