Many of you know that I have been selling my jewelry on etsy since 2007. My 7th anniversary is coming up in February. I've been selling my jewelry for much longer than that in person -- since 1997.
Something happened fairly recently that I'd like to share with you. I have had 3 customers in the past 3 months express surprise at the length (or lack thereof) of the earrings they purchased from me. One of these customers returned a pair because they were too small. The other simply let me know how surprised she was.
Since the beginnings of my online selling, I've included length measurements in inches and centimeters. Is it possible that people have stopped reading descriptions thoroughly? Or is it that reading the phrase, "these earrings are 1 1/2" long" has no meaning without a visual?
Whatever the reason, I decided to add a new type of photo to each of my new listings. I will not go back and add this photo to all of my existing listings. That would make me pull my hair out!
Here's a sampling of what I've added:
What do you think? I would really appreciate some feedback on this. I think the photos of the earrings in my hand not only demonstrate how big or small they are, but they also create a subtle connection to handmade.
All of these earrings are new in the shop. You can click on the photos to go directly to the listings.
Something happened fairly recently that I'd like to share with you. I have had 3 customers in the past 3 months express surprise at the length (or lack thereof) of the earrings they purchased from me. One of these customers returned a pair because they were too small. The other simply let me know how surprised she was.
Since the beginnings of my online selling, I've included length measurements in inches and centimeters. Is it possible that people have stopped reading descriptions thoroughly? Or is it that reading the phrase, "these earrings are 1 1/2" long" has no meaning without a visual?
Whatever the reason, I decided to add a new type of photo to each of my new listings. I will not go back and add this photo to all of my existing listings. That would make me pull my hair out!
Here's a sampling of what I've added:
What do you think? I would really appreciate some feedback on this. I think the photos of the earrings in my hand not only demonstrate how big or small they are, but they also create a subtle connection to handmade.
All of these earrings are new in the shop. You can click on the photos to go directly to the listings.