tag:blogger.com,1999:blog-3391033000675053220.post4246963175066225058..comments2024-02-08T01:26:30.371-08:00Comments on Orion Designs: Customer ExpectationsOrion Designshttp://www.blogger.com/profile/11931362806311746160noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-3391033000675053220.post-86548629540775515812013-12-04T22:49:30.236-08:002013-12-04T22:49:30.236-08:00I think this is a great idea Vicki! I wonder if th...I think this is a great idea Vicki! I wonder if the mobile explanation holds the key..so weird!<br /><br />My only concern is that MY nails never look consistently good enough to photo and I would skip photo days to manicure instead! :)<br /><br />It is good to see the gang is still all here! Jennihttps://www.blogger.com/profile/16302835475214953657noreply@blogger.comtag:blogger.com,1999:blog-3391033000675053220.post-11414749573827123882013-11-14T00:08:32.581-08:002013-11-14T00:08:32.581-08:00I had a customer return a pendant saying it was sm...I had a customer return a pendant saying it was smaller than she expected despite the measurements being in the listing description so I understand what you mean.<br /><br />I sometimes think we see these beautiful close up photos and even thought the sizes are there to read they don't always compute! I've done it with beads I've bought, knowing the size but still being surprised when they arrive and seem smaller than I thought they were!<br />Taking those photos is a good idea :DCinnamon Jewelleryhttps://www.blogger.com/profile/02436484670257361377noreply@blogger.comtag:blogger.com,1999:blog-3391033000675053220.post-19486407790682825322013-11-13T18:54:31.016-08:002013-11-13T18:54:31.016-08:00Very interesting. I do wonder, and agree with Patt...Very interesting. I do wonder, and agree with Patty.<br />I like your photos.<br />Best to you.<br />Carla from The Riverhttps://www.blogger.com/profile/12107829617899979937noreply@blogger.comtag:blogger.com,1999:blog-3391033000675053220.post-38388837392636994502013-11-13T16:40:46.422-08:002013-11-13T16:40:46.422-08:00Were they young? I'm really starting to wonder...Were they young? I'm really starting to wonder if young people understand such things.<br /><br />I put a disclaimer that my pieces look larger in the photographs. I've also started with my new earrings doing the exact same thing - I've not had the issues you mentioned. I've also not had the number of sales you've had either since I'm just not making that many pieces.brokenteepeehttps://www.blogger.com/profile/06907414560986208401noreply@blogger.comtag:blogger.com,1999:blog-3391033000675053220.post-25951209982888592292013-11-13T12:54:33.506-08:002013-11-13T12:54:33.506-08:00I used to take those kinds of photos, too, for tha...I used to take those kinds of photos, too, for that exact reason! While not totally exact (because hand sizes can vary), I thought it was a great way to show size for a variety of buyers - especially for international buyers, who might not be familiar with inches or have a ruler with inches.Brandi Husseyhttps://www.blogger.com/profile/04130818828716564746noreply@blogger.comtag:blogger.com,1999:blog-3391033000675053220.post-14318422910907367612013-11-13T12:22:53.010-08:002013-11-13T12:22:53.010-08:00I've moved my shops off Etsy but during my tim...I've moved my shops off Etsy but during my time there, I was lucky enough to not have any customers who failed to read descriptions or if they did fail, they didn't complain. That said, I've heard lots of other people say that they've had returns as a result of (1) customers not reading size descriptions and (2) ordering on mobile devices that don't always show the full descriptions or make it hard to read them.<br /><br />I've always included measurements and photographed my earrings with a ruler standing next to them as they hang on a pottery earring/jewelry bowl. It has worked--so far. <br /><br />I wish you lots of luck in finding a solution that works for you and your customers. So many ordering from phones had really added another wrinkle to the prep-work we must do!Libellula Jewelry™https://www.blogger.com/profile/00085261168453003357noreply@blogger.com